PRIVACY POLICY

At Ruffsack, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

INFORMATION WE COLLECT

When you visit our website or place an order, we may collect the following information:

Information You Provide

  • Name
  • Email address
  • Shipping address
  • Billing address
  • Phone number (if provided)
  • Order details
  • Messages you send through our contact form
  • Product reviews you submit
  • Information you provide when subscribing to our newsletter

Information Collected Automatically

Like most websites, we automatically collect certain technical information, including:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on our website
  • Referring website
  • Cookies and similar technologies

This information helps us improve our website and provide a better shopping experience.

HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and fulfill your orders
  • Communicate about your purchases
  • Provide customer support
  • Respond to inquiries
  • Improve our website and products
  • Prevent fraudulent transactions
  • Send promotional emails and newsletters (only if you choose to receive them)
  • Personalize your shopping experience

We only collect information that is necessary to operate our business and serve our customers.

PAYMENT INFORMATION

We do not store your credit card information.

Payments are processed securely through Shopify and its trusted payment providers. Your payment information is handled according to their security standards and privacy policies.

COOKIES

Our website uses cookies to improve your browsing experience.

Cookies help us:

  • Remember items in your shopping cart
  • Keep you logged in during your visit
  • Understand how visitors use our website
  • Improve website performance
  • Measure advertising effectiveness

Most web browsers allow you to disable cookies if you prefer, although doing so may affect certain website features.

EMAIL MARKETING

If you subscribe to our newsletter, we may occasionally send you emails about:

  • New product launches
  • Promotions
  • Restocks
  • Company updates
  • Special offers

You may unsubscribe at any time by clicking the "Unsubscribe" link included in every marketing email.

SHARING YOUR INFORMATION

We do not sell your personal information.

We only share your information with trusted service providers that help us operate our business, including:

  • Shopify
  • Payment processors
  • Shipping carriers
  • Email marketing providers
  • Website analytics providers
  • Advertising platforms such as Meta and Google

These providers only receive the information necessary to perform their services.

REVIEWS & USER CONTENT

If you submit a product review, photo, or tag Ruffsack on social media, we may share your content on our website, social media pages, or marketing materials.

If you would like your content removed, simply contact us and we'll be happy to assist.

DATA SECURITY

We take reasonable measures to protect your personal information using industry-standard security practices.

While no method of internet transmission is completely secure, we continuously work to protect your information and maintain a secure shopping experience.

YOUR RIGHTS

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Request deletion of your personal information
  • Withdraw marketing consent at any time
  • Request a copy of your personal information where applicable

To exercise any of these rights, please contact us.

CHILDREN'S PRIVACY

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we learn that we have unintentionally collected such information, we will delete it promptly.

THIRD-PARTY LINKS

Our website may contain links to third-party websites or social media platforms.

We are not responsible for the privacy practices or content of those third-party websites. We encourage you to review their privacy policies before providing any personal information.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

Any changes will be posted on this page along with the updated revision date.

Your continued use of our website after any changes indicates your acceptance of the revised Privacy Policy.

CONTACT US

If you have any questions about this Privacy Policy or how your information is handled, please contact us through our Contact page or email us at woof@ruffsack.com.

Thank you for trusting Ruffsack! We appreciate your support and are committed to protecting your privacy.