Welcome to Ruffsack! These Terms of Service ("Terms") govern your use of our website and the purchase of products from our online store. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website.

ABOUT RUFFSACK

Ruffsack is a family-owned business specializing in handmade dog barkpacks and accessories. We are committed to creating high-quality products designed for everyday adventures with your dog.

ELIGIBILITY

By using this website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

PRODUCTS

We strive to display our products as accurately as possible. However, actual colors may vary slightly depending on your screen settings.

Because each barkpack is handcrafted, minor variations in fabric placement, stitching, or appearance may occur. These differences are a natural part of handmade products and are not considered defects.

We reserve the right to modify, discontinue, or update products at any time without prior notice.

PRICING

All prices are listed in U.S. Dollars (USD).

Prices are subject to change without notice. Promotional pricing, discounts, and offers cannot be applied to previous purchases unless otherwise stated.

We reserve the right to correct pricing errors at any time.

ORDERS

Once an order is placed, you will receive an order confirmation by email.

We reserve the right to refuse, limit, or cancel any order for reasons including but not limited to:

• Suspected fraud
• Pricing or inventory errors
• Incorrect billing or shipping information
• Violation of these Terms

If your order is canceled after payment has been processed, a full refund will be issued.

SHIPPING

Shipping times provided on our website are estimates only and are not guaranteed.

Once an order has been shipped, Ruffsack is not responsible for delays caused by shipping carriers, weather conditions, customs, or other circumstances beyond our control.

Customers are responsible for providing accurate shipping information. We are not responsible for packages delivered to incorrectly entered addresses.

RETURNS & EXCHANGES

We want you and your pup to love your barkpack.

We accept returns and exchanges within 30 days of delivery.

To be eligible, items must:

• Be in their original condition
• Be clean and unworn
• Be free from damage or excessive pet hair
• Include original tags and packaging whenever possible

Customers are responsible for return shipping costs unless the item received was incorrect or defective.

Refunds will be processed after the returned item has been received and inspected.

Please refer to our Returns & Exchanges page for complete details.

PRODUCT USE

Our barkpack are intended for carrying lightweight essentials during everyday walks, travel, and outdoor adventures.

Customers are responsible for ensuring:

• Their dog wears the barkpack correctly
• The barkpack fits properly
• The carried weight is appropriate for the dog's size, age, and health

Ruffsack is not liable for injuries or damages resulting from improper use, incorrect sizing, overloading, or failure to supervise pets while using our products.

INTELLECTUAL PROPERTY

All content on this website—including photographs, product designs, logos, graphics, videos, written content, and branding—is the property of Ruffsack unless otherwise stated.

No content may be copied, reproduced, modified, or distributed without prior written permission.

USER CONTENT

If you submit reviews, photos, videos, or tag Ruffsack on social media, you grant us permission to share that content on our website, social media channels, and marketing materials unless you request otherwise.

You confirm that you own or have permission to share any content you submit.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, Ruffsack shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

PRIVACY

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

CHANGES TO THESE TERMS

We may update these Terms of Service from time to time without prior notice.

The most current version will always be available on this page, and your continued use of the website constitutes acceptance of any updates.

GOVERNING LAW

These Terms are governed by the laws of the State of Florida, United States, without regard to its conflict of law principles.

CONTACT US

If you have any questions regarding these Terms of Service, please contact us through our Contact page or email us at woof@ruffsack.com.